1. Take time for cooling off, if needed. Find alternative ways to express anger.
2. Using "I messages," each person states their feelings and the problem as they see it. No blaming, no name-calling, no interrupting.
3. Each person states the problem as the other person sees it.*
4. Each person states how they are responsible for the problem. *
5. Brainstorm solutions together and choose a solution that satisfies botha Win/Win solution.
6. Affirm, forgive, or thank.